1. IDENTIFICATION OF THE STORE OWNER

The present provisions govern the service of “Cablelinker” for the sale of products through its web pages, with registered address at OFFICE NO 12 ON19 FLOOR HO KING COMMERCIAL CENTRE NO 2-16 FA YUEN ST MONGKOK KL, and Company Number 09728887.

These Terms are the only applicable conditions for the purchase of products through this electronic store and replace any others, unless expressly agreed otherwise in writing by the Seller. These Terms are important for both you and the Seller, as they are designed to create a legally binding agreement that protects your rights as a customer and the rights of the Seller as a business. By placing your order, you declare that you have read and unreservedly accept these Terms.

These General Conditions may be modified or supplemented by Special Conditions applicable to the acquisition of specific products. In the event of conflict, the provisions of the Special Conditions shall prevail.

2. MODES OF SALE

2.1 Sale of products directly by Cablelinker

Through our Portal, you may purchase products sold directly by Cablelinker. In this case, we act as the direct seller of the products, and your purchase is subject to these Terms and Conditions. Once you place an order, we will send you an acknowledgment of receipt and inform you about the shipment of the products. On our Portal, we only sell products in quantities appropriate for normal consumer use, and orders in excessive quantities will not be processed.

2.2 Sale of ebooks or digital content

Through our portals you may purchase digital content such as ebooks. The commercialization process for such content may vary depending on what is indicated during the purchase process in each case. In general terms, you must select the desired digital content, add it to your shopping cart, and then proceed to payment.

At that time, a checkbox will appear where you must accept that “by ticking this box you agree that, once payment is completed, the digital content will be immediately downloaded and you will lose your right of withdrawal.” After the download, you will also receive an email containing all purchased and downloaded content.

Regarding the right of withdrawal for this type of products, such email will again remind you of the loss of this right under clause 6.3.2.

You may find further information in the Frequently Asked Questions (FAQs) section.

3. ORDERS AND PAYMENT METHOD

By placing an order through our Portal, you agree that:

You may only use this Portal to place legally valid orders.
You may not place any false or fraudulent orders. If we have reasonable grounds to believe such an order has been placed, we are authorized to cancel it and inform the competent authorities.
You are required to provide truthful and accurate information for your email address, postal address, and other contact details, and you consent to our use of such information to contact you when necessary (see our Privacy Policy). If you fail to provide all required information, we may be unable to process your order correctly and delivery may be delayed.
You guarantee that you are at least 18 years old and have the legal capacity to enter into binding contracts.
All information and forms will always be available on our Portal.

3.1 Delivery time

The delivery time for products shall be a maximum of 30 calendar days from the conclusion of the contract.

If this period is exceeded, you may contact us through the “Delivery Time” form available in the FAQs section of the Portal, and we will offer an appropriate solution.

If your order has been processed, you may obtain the tracking number by entering your order code and the email address used for the purchase.

If we are unable to meet the delivery date, we will inform you and give you the option to continue with the purchase by setting a new date or to cancel the order with a full refund of the amount paid.

3.2 Shipment tracking

Within approximately 48–72 hours after placing the order, you will receive an email with tracking information.

The shipping provider may take between 3 and 7 days to activate the online tracking identifier. Please be patient if it does not appear immediately on the website.

In the event of absence at the delivery address, incorrect addresses, or other issues, we will contact you to inform you how to collect the order.

3.3 Customs fees

In some cases, the shipping company or customs authorities may request the payment of an additional fee. These duties are randomly applied depending on the destination country and are beyond our control. Therefore, you will be responsible for paying them, as Cablelinker does not cover such costs.

We recommend that you pay the invoice and then contact us through the “Customs Fee” form in the FAQs section of the Portal, attaching a copy of the payment receipt so that we can assist you as much as possible.

3.4 Payment methods

All orders are made online through our purchasing websites. The accepted payment methods will be visible on the website during the purchase process.

Please note:

  • Enter a single phone number without spaces or hyphens.

  • Complete all the shipping address fields (if you cannot fill one, repeat city or country).

  • Verify that your payment method has sufficient funds, is enabled for online purchases, the currency is accepted, and the card CSV code has been entered correctly.

4. PRODUCTS

4.1 Product information

Cablelinker is not the manufacturer of the products offered on the Portal. Although we strive to ensure that published information is accurate, packaging or materials may contain information different from that shown, and product components or characteristics may vary.

We recommend always reading the instructions and manuals included with the product before use.

4.2 Product withdrawal

We reserve the right to withdraw any product from our purchase websites or to modify any content at any time. We shall not be liable to you or any third party for such withdrawal or modification of products or content.

5. GEOGRAPHICAL SCOPE

The products offered through this website will be available in all countries where the website is accessible.

6. RIGHT OF WITHDRAWAL

6.1 Order processing and cancellation/modification requests

Due to the high efficiency of our logistics systems, orders begin to be processed immediately after purchase completion. For this reason, it is generally not possible to cancel or modify an order once it has been placed.

We recommend that you carefully review your order before completing your purchase. If you require urgent assistance, please consult the FAQs section of our Portal, where you will find the forms and resources available to contact our customer service team.

6.2 Right of withdrawal

In general, and in accordance with Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (General Law on Consumers and Users), consumers have the right to withdraw from purchases made remotely.

Accordingly, and in compliance with applicable law, you may return the product and terminate the contract entered into between us, without justification and without penalty, within 14 calendar days from the receipt of the purchased products or from the moment of contracting an Additional Commercial Warranty. To exercise this right, you may either return the product directly, duly packaged, new, unused, and complete, or send the WITHDRAWAL FORM available through the “Return my order” form in the FAQs section on any Cablelinker website, accessible at all times through the Portal.

As a consumer, you will only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, or functioning.

Additionally, for the management of your right of withdrawal, please note:

  • All products must be returned in their original packaging and condition, in perfect state and properly protected, avoiding adhesive elements directly on the product or packaging. Otherwise, and within the applicable legal limits, Cablelinker may refuse the return.

  • Products must be sent back without undue delay, within a maximum of 14 days from the communication of your decision to withdraw.

  • Return shipping costs shall be borne by you.

  • The refund will be made as soon as possible and within 14 calendar days from the exercise of the right of withdrawal. We may withhold the refund until the products or proof of their return have been received, whichever occurs first.

6.3.1 General exceptions to the right of withdrawal

The right of withdrawal shall not apply in the following cases, in accordance with Article 103 of the General Law on Consumers and Users:

  • Provision of services once fully performed, with the prior express consent of the consumer and acknowledgment of the loss of the right.

  • Supply of goods or services whose price depends on fluctuations in the market outside the trader’s control.

  • Goods made to the consumer’s specifications or clearly personalized.

  • Goods liable to deteriorate or expire rapidly.

  • Sealed goods not suitable for return for health or hygiene reasons that have been unsealed after delivery.

  • Goods which, after delivery, are inseparably mixed with other goods.

  • Alcoholic beverages whose price was agreed at the time of contract and whose delivery cannot take place before 30 days, and whose real value depends on market fluctuations beyond the trader’s control.

  • Contracts in which the consumer has specifically requested a visit for urgent repairs or maintenance; in such cases, withdrawal does not apply to additional services or goods other than the necessary spare parts.

  • Sealed audio or video recordings or sealed computer software unsealed after delivery.

  • Daily press, periodicals, or magazines, except for subscriptions.

  • Contracts concluded at public auctions.

  • Provision of accommodation for non-residential purposes, transport of goods, car rental, catering, or leisure services where a specific date or period of performance is provided.

  • Digital content not supplied on a tangible medium, once performance has begun with the consumer’s express consent and acknowledgment of loss of the right of withdrawal.

For clarification purposes: the performance of a service (e.g., delivery) or acquisition of digital content is deemed completed when we first provide you access to the service or content, which occurs immediately after purchase.

6.3.2 Right of withdrawal for “ebook” or “digital content” products

When you purchase an ebook or other digital content, once the download has begun, you acknowledge that it constitutes immediate execution of the service and entails the loss of the right of withdrawal.

This is confirmed by checking the box at payment and will also be notified to you in the download confirmation email.

6.3.3 Withdrawal from the additional premium shipping protection service

For this additional service, if you exercise your right of withdrawal, part of the service may have already been performed.

If execution of the service began before your withdrawal, you will only be entitled to a proportional refund for the portion of the service actually received. Example: if you received coverage for three days prior to withdrawal, you will be refunded the total amount minus the cost of those three days.

At the time of contracting this service, you will be expressly informed of this condition and it will be confirmed by email after purchase.

7. WARRANTY OF PRODUCTS AND ADDITIONAL SERVICES

Cablelinker provides a legal warranty service in accordance with applicable law. Additionally, it offers the option to purchase an additional commercial warranty service (“commercial warranty”) as set forth below.

7.1 What is the legal warranty

Liability for lack of conformity of the product shall be governed by Articles 114 et seq. of Royal Legislative Decree 1/2007. This warranty protects the consumer when products are not in conformity with the sales contract: they do not function from the outset, do not match the description, are not fit for ordinary use, or fail to deliver the performance promised by the seller.

The legal warranty only applies to consumers, meaning those who purchase products for non-professional use.

7.1.1 Rights granted under the legal warranty

If a product has a defect covered by the legal warranty, the consumer has the right to demand repair or replacement free of charge. The consumer may also request a price reduction or contract termination if:

  • Repair or replacement is impossible or disproportionate.

  • The seller does not repair or replace within a reasonable time.

  • Repair or replacement causes significant inconvenience to the consumer.

7.1.2 Duration and execution of the legal warranty

Cablelinker products are covered by a legal warranty of three (3) years from delivery. The consumer must report any defect within two months of discovery.

During the first two years, any lack of conformity is presumed to have existed at the time of delivery unless proven otherwise.

The legal warranty for products sold directly by Cablelinker is provided by Cablelinker.

Cablelinker will provide assistance through its customer service department to manage any applicable warranty.

7.2 Additional commercial warranty (“ACW”)

Cablelinker offers the option to purchase an additional commercial warranty, optional and without prejudice to the legal warranty. This may be contracted for a period of one (1) or two (2) years.

7.2.1 ACW coverage

The ACW covers repair or replacement due to product wear not attributable to improper use. The consumer will be entitled to one replacement or repair per twelve (12) month period.

Coverage includes:

  • “Express” replacement with accelerated processing.

  • Compensation with an identical or superior model in case of out-of-stock.

  • Replacement of worn accessories in technological, watch, or textile products, or replacement of the entire product.

7.2.2 Exclusions

Excluded from coverage:

  • Improper or contrary use to instructions.

  • Deliberate or intentional damage.

  • Loss, theft, or robbery.

  • Aesthetic damage in tech products or smartwatches (scratches, dents, corrosion, screen damage not affecting function).

  • Accidental damage (impacts, drops).

  • Failures caused by malicious software or updates.

  • Accessories not included in the initial purchase or non-compatible ones.

  • Costs related to product withdrawal by the manufacturer.

7.3 Additional premium transport protection service

This service is voluntary and enhances shipping and incident management, without limiting the consumer’s legal rights in any way.

Coverage includes:

  • Priority handling of claims.

  • Preferred assistance with resolution within 48 business hours.

  • Enhanced tracking with personalized notifications.

  • Direct management with the shipping company.

Exceptions from clause 6.3.3 apply.

8. POLICY FOR UNDELIVERED OR UNCLAIMED ORDERS

8.1 Failed deliveries due to reasons beyond the seller’s control

If an order cannot be delivered due to reasons not attributable to Cablelinker or its suppliers (incorrect address, repeated absence of the recipient, failure to collect), attempts will be made to contact the customer. If contact is successful, an alternative solution will be proposed.

8.2 Customer inactivity or lack of response

If after 30 days from the first notification attempt there is no response, the order will be considered abandoned, without entitlement to refund or automatic reshipment.

8.3 Product retention

The order will be stored for a maximum of 90 calendar days from the first delivery attempt. After this period, without express management by the customer, it will be deemed abandoned and may be destroyed or repurposed without compensation.

8.4 Subsequent claims

The customer may file a claim, but if non-delivery or non-collection results from their inactivity, the seller will evaluate the case individually and may deny refund or reshipment.

9. LIABILITY

Where the customer acts as a consumer, their rights under the General Law on Consumers and Users shall prevail.

Within the legal limits, Cablelinker shall not be liable for:

  • Losses not attributable to its own breach.

  • Business losses (lost profit, loss of income).

  • Indirect or unforeseeable losses.

Nothing in these Terms limits Cablelinker’s liability in cases of death or personal injury caused by negligence or willful misconduct.

We accept no responsibility for failures caused by circumstances beyond our reasonable control.

The risk of the product passes to the customer upon physical delivery.

10. PRICE

The price shall be that stated on each Cablelinker portal at the time of purchase.

Prices include taxes. Shipping costs will be charged as indicated during the purchase process.

You agree to receive electronic invoices in PDF format.

11. WRITTEN COMMUNICATIONS

Certain communications must be made in writing. You agree that we may communicate electronically (email, SMS, or notices on the portal).

For contractual purposes, such communications meet the legal requirement of written form.

12. OUR RIGHT TO MODIFY THESE TERMS

Cablelinker reserves the right to modify these Terms at any time. The version in force at the time each order is placed will apply.

13. PLACE FOR SUBMISSION OF CLAIMS

You may submit any claims by contacting us at: OFFICE NO 12 ON19 FLOOR HO KING COMMERCIAL CENTRE NO 2-16 FA YUEN ST MONGKOK KL

14. APPLICABLE LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

The parties expressly waive any other jurisdiction and irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.